TCK solar
How We Work With You
HOW WE WORK WITH YOU
What to expect when working with TCK Solar from quote to installation.
PRE-INSTALLATION
It all starts with a discussion over the phone or during an exhibition. With a few details we can perform a first assessment on the feasibility of solar in your situation.
We send an email or letter with a customised quote comparing a few different system sizes and technologies.
We come to you:
Our site visit is free within 50km of the Melbourne CBD and comprises of:
- On-site assessment of
- Panel location
- Shading impact
- Inverter location
- Once the deposit has been received, we will arrange the installation date to suit your requirements (usually within 2-4 weeks). (Please note the 1.75% surcharge for credit card).
- Preparation of solar pre-approval paperwork if necessary. Many distributers are moving towards pre-approval ensuring the network can handle the load of your solar system which we of course apply for on your behalf. In rare cases the distributor is charging for special assessment with we would need to pass on to you.
INSTALLATION DAY
- Installation starts between 7:00am and 8:30am and takes all day. For system sizes >5kW additional days onsite are usually required. The installers will confirm with you where you you like inverters to be mounted (if applicable) and will give you an overview about where they will install the panels on your roof. They will need roof access for running cables. In most cases cables can be hidden in the roof or in cavities/walls for a neat finish. You don’t have to be at home the whole time but access is needed from time to time, plus a power shut down at some point during the installation. If there are any changes that need to be made to the layout of the system, they will consult with you immediately.
- A lot of paperwork needs to be signed on the day of the installation and returned to our installer or posted to our office, so we can start organising the certificate of electrical safety (CES).
POST INSTALLATION
- Once the final balance has been received, we will arrange for the inspector to get in touch with you to check the solar installation and supply us with the CES (the inspector is usually on-site within a fortnight after installation). With the approval of the inspector the solar system can be switched on. Enjoy the sun!
- All paperwork is returned to our office and is processed the moment it is complete. In our email to your retailer we put you in CC so that you have a copy of the full set of paperwork too.
- A few days later it is recommended that you ring your retailer and check on the progress. The normal procedure is that your retailer will be in touch with you but you might be able to speed up the process by calling them.
- Once your retailer has received and processed all paperwork, a works order is created to your distributor to reprogram your smart meter.
- The distributor in your area (e.g. City Power) will then be in touch to re-program your smart meter and sometimes do their own assessment. Some distributors reprogram the smart meter remotely others still need to come around. A fee between $50-$380 is common.
- The moment the smart meter has been reprogrammed the entire process is complete.
- On your first power bill please ensure that you can see an extra line stating the power exported into the grid.
- After 12-18 months we will be in touch to arrange a time for a free maintenance inspection.
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Testimonial
Emilie Heurtevent
2023-12-04
Perfect experience with TCK from start to finish! Totally recommend them!
Radmila Stefanovic
2023-11-19
Just fantastic! From getting a quote, to the whole process of instalation, just effortless. Our roof is a tricky one, and where nobody else would even talk to us, TCK came through. Would recommend to everyone. They kept us informed every step of the way, held our hand for all things. Boys installing the panels and battery were amazing, quick and clean. Admin/accounts girls were quick to respond, explain and act. Thanks TCK team
David Cugley
2023-07-25
The service was outstanding. The installers were very informative and accommodating. As usually the work was up to the excellent standard expected from TCK
Brendan Dagge
2023-07-25
TCK Solar have been professional and knowledgeable on each occasion I have used them, happy to recommend.
Justin Cartwright
2023-03-28
After a disappointing experience with another solar provider, I approached TCK to enquire about improving upon an existing solar system.
They were happy to work with me and sort everything out with minimal fuss!
Am very happy with their work!
Robert Owen
2023-02-16
Out of all the trades I have dealt with throughout our build, I have to say TCK have been the best. Nothing is too difficult, they are flexible, all the tradespeople are friendly, knowledgeable, patient and you get a sense they treat each install as if it was their own place. A pleasure to deal with.
Mark Romanoli
2023-01-16
A really good company, the Solar Panels installed were of a high quality which is what I wanted and all the installers that came on site were friendly and professional. So this all culminated into a high quality installation.
David W
2023-01-16
TCK Solar is a great company. I am so happy to have them install my solar panels. Everyone is very nice and professional. They are absolutely my favourite team and I recommend them to everyone.
Janet Colman
2023-01-10
I am extremely happy with the Tesla Battery and VPP end-result due to my TCK sales and installation special people. The only reason I have given 4 and not 5 stars is because of the rebate/software/admin difficulties with the online forms which occurred between Vic Solar, Tesla and TCK. The situation was eventually identified and rectified by some good problem-solving people who I eventually found at all three entities. I cannot fault my lovely and helpful TCK sales and installation people, and the Tesla and Vic Solar "trouble-shooters." They got me (and battery) there, the sun is finally shining and my electricity bills with Energy Locals are incredibly reduced. Thank you!
Peter Ross
2022-11-08